Technical Support

Common support topics

The reference guide is not intended to be downloaded or printed, but you are free to access it anytime through your private course access.

Have you already entered your code in a form on this website? If so you may already be enrolled which could be why you are encountering an issue. Please click here to sign in, and if you do not remember your password you can reset it as well. 

If this does not resolve your issue please use the form below to submit a support ticket. 

Please ensure you are able to view PDF documents in the web browser you are using to access course materials. We recommend using the Chrome browser, and try refreshing the page to see if the PDF loads.

If you are still having this problem, please submit a support ticket using the form below

If you need your email (which is also your username) changed, please enter your details of this request using the support form below.

Live Chat Support

image of support chat window

If the information above does not help you to resolve your issue, you can use the chat interface on the bottom right of this page to access live support. They will work with you to help resolve the issue.

If they still cannot resolve the issue, they will help you to submit a support ticket using the form below, which will be addressed by our support team within 2 business days.

Submit a Support Ticket